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Online Services

To make it easier for you to access our surgery we have implemented a number of new systems that allow you to access primary care quicker and more conveniently.

Video Consultations via accuRx 

Did you know that you can now book video consultations with the surgery? Video consultations can be used for a number of different issues and conditions and can be booked with a GP or nurse.

We follow NHS guidance and use secure, NHS approved software to ensure that we use video consultations safely and effectively.

We have made sure that our video consultations are easy for you to access and use. To help you to do this, please view the video below or read the 'How to Guide' for video consultations.

The below links may also be helpful if your clinician has:

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Repeat PrescriptionsManage your Repeat Prescriptions
AppointmentsManage and book appointments

COVID-19 Vaccinations

The first phase of the NHS COVID-19 vaccination programme has started in the UK. Vaccinations are being delivered according to priority groups identified by the Joint Committee of Vaccination and Immunisation (JCVI). When it is the right time for you to receive the vaccine, you will receive an invitation to come forward. Please do not contact us to get an appointment, we will contact you.
Information on the vaccine is available on the NHS.UK website. For anything else, your GP practice is open and if you need to get in touch, please ring call us or book an appointment online.

Adults over 50s flu vaccination

As part of the Government’s expanded flu immunisation programme, adults over the age of 50 will be able to get their free flu vaccine from 1 December 2020. We will be contacting you to book this appointment. Please note that you also may receive a call from the NHS Immunisation Management Service reminding you to book your flu jab, this is a legitimate service and not a fraudulent call. 

Coronavirus 

Please do not come into the surgery if you or a member of your household has any of the following symptoms: a fever, a new continuous cough or a loss of, or change in, your normal sense of taste or smell (anosmia). Please stay at home and self-isolate for 14 days.

We have changed the way we book our appointments in response to the latest Government guidance on COVID-19. All patients who request any type of appointment will first be telephoned by a clinician. The clinician will assess you and determine how best to meet your care needs. If you do not need to come into the surgery, you will be given the appropriate self-care advice, treatment and information on what to do if you become more unwell. You will be offered an appointment if it is essential for you to be seen face to face. Thank you for your cooperation during this time.

The latest COVID-19 guidance and information can be from here gov.uk and at nhs.uk.

Welcome to St Albans & Nirmala

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Video Consultation Service 

The Practice St Albans & Nirmala are now offering a video GP service - LIVI- to all of our patients. To
access the service, simply download LIVI from theApp store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day.

Get the LIVI app here

Out of Hours Services 

Do you know how to access Primary Care Support when the surgery is closed? Click here to find out more. 

The Accessible Information Standard

The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss can receive, access and understand information, for example in large print, braille or via email and professional communication support if they need it, for example, from a British Sign Language Interpreter.

Click here to learn more about the Standard.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

Both surgeries have disabled access and parking available for patients. 

Car Parking at Nirmala
When arriving by vehicle at Nirmala, please be considerate of our neighbours and park within the car park at the rear of the surgery. If this is full and you are required to park elsewhere, please ensure that your vehicle does not block any residential driveways or access to the pavement for pedestrians.

Banner - Did you have a positive experience with our team today? Leave us a review on the NHS website.Take the Friends & Family Test

The NHS Friends and Family Test (FFT) was introduced in 2014 to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

Help us to improve our service, learn more about the test and give us your feedback.

Compliments, Comments, Concerns and Complaints Information for Patients

For further information please download this leaflet. Or alternatively ask to see a printed copy at our reception.

View our CQC Rating

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(Site updated 23/02/2021)

Contact Details

St Albans & Nirmala

Contact Telephone

0115 927 3444
111

Nirmala

Contact Telephone

0115 920 8501
111
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